Automotive Service Advisor

Join Our Team at Toyota of Dartmouth!

Toyota of Dartmouth is seeking a motivated, professional, and customer-focused Automotive Service Advisor to join our growing service department.

We're looking for someone who understands the importance of delivering an exceptional customer experience while building long-term relationships and helping drive service department success.

Previous Toyota dealership experience is a plus, but not required. We welcome experienced Service Advisors from other automotive brands who are ready to bring their skills to our team.

Responsibilities

• Greet customers professionally and provide an outstanding service experience.

• Listen to customer concerns and accurately document vehicle service needs.

• Recommend maintenance and repair services based on vehicle condition and manufacturer guidelines.

• Communicate clearly with technicians and customers throughout the repair process.

• Prepare accurate repair orders and estimates.

• Explain recommended services, pricing, and repair timelines.

• Follow up with customers and ensure their satisfaction.

• Build lasting customer relationships that encourage repeat business.

• Meet individual and departmental performance objectives.

• Previous automotive Service Advisor experience preferred.

• Toyota experience is a bonus, but not required.

• Strong communication, organizational, and customer service skills.

• Ability to multitask in a fast-paced dealership environment.

• Comfortable using dealership management systems and technology.

• Positive attitude, professional appearance, and strong work ethic.

• Valid driver's license.