Service Advisor
$48,000 - $180,000 USD yearly
✓ Employer posting checked · Nov 7, 2026
RetailHired's automated check found this posting on the employer's own site on this date. Availability may change. RetailHired is not affiliated with this employer, and Apply takes you to the employer's site. To correct or remove this listing, use our contact form.
Service Advisor
About the Role
The Service Advisor is the primary liaison between customers and the service department. This role ensures clear communication, accurate repair estimates, and a positive experience throughout the service process.
Essential Functions / Key Responsibilities
- Greet customers and document vehicle concerns.
- Create repair orders and estimate repairs.
- Communicate technician findings and recommend services.
- Obtain approvals and maintain clear communication with customers.
- Handle phone calls, scheduling, and appointment management.
- Review MPI results with customers.
- Coordinate with Parts and Technicians on repair timelines.
- Close repair orders and review final invoices.
- Support warranty documentation as needed.
- Maintain CSI expectations and follow-up processes.
Additional Responsibilities
Assist with customer transportation and rental arrangements.
Qualifications
- 1–2 years service advisor experience preferred.
- Strong customer service and communication skills.
- Ability to learn DMS and scheduling systems.
- Automotive knowledge preferred.
Work Environment
Service drive and office environment.
Physical Requirements
- Standing for long periods
- Customer interaction throughout the day
Schedule
Full-time; includes Saturdays.
KPIs
- CSI Scores
- RO Accuracy
- Sales per RO
- Follow-Up Completion
Compensation
- $48,000–$180,000+/yr (based on experience and performance)
Fury Motors
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